Handling of Personal Information (Privacy Policy)
FWD Inc. (hereinafter referred to as "the Company"), the operator of this website, recognizes the importance of personal information, complies with the laws and regulations regarding personal information and internal rules, and protects the personal information of customers by properly acquiring, using, and managing the personal information handled by the Company in its GALACAA service.
Operating company
FWD Inc.
Representative
Yuichi Ishikawa, Representative Director
1. Appropriate acquisition
The Company shall acquire personal information in a lawful and fair manner.
2. Contents of information to be acquired
(1) Name
(2) Address
(3) Date of birth
(4) E-mail address
(5) Gender
(6) Service usage history
(7) Information and IDs that the customer has authorized to be disclosed to the linked party for external services.
3. Purpose of Use
The Company will use the customer's personal information for the following purposes:
(1) To provide and operate the Service.
(2) To identify and authenticate the customer in order for the customer to use the Service.
(3) To respond to inquiries from customers.
(4) To develop new services and functions for the Company.
(5) To notify of information regarding system maintenance and improvement, trouble shooting, and technical support of the above.
(6) To bill customers who use paid services for usage fees.
(7) To prevent use in a manner that violates the Terms of Use.
4. Limitation of Use for Other Purposes
The Company shall limit the use of personal information within the scope of the purpose specified in advance, and shall not use personal information beyond the scope of the purpose without the approval of the customer.
However, this does not apply to the following cases:
(1) When required by law
(2) When it is necessary to protect the life, body, or property of an individual and it is difficult to obtain the consent of the individual
(3) When it is particularly necessary to improve public health or promote the sound growth of children, and it is difficult to obtain the consent of the individual.
(4) When it is necessary to cooperate with a national agency, a local government, or a person or organization entrusted by either of the foregoing in executing affairs prescribed by laws and regulations, and obtaining the consent of the individual is likely to impede the execution of such affairs.
5. Use of Statistical Data
The Company may create statistical data based on customers' personal information that is processed so that individuals cannot be identified.
Statistical data that cannot be used to identify an individual does not constitute personal information and may be used by the Company without restriction.
6. Provision to Third Parties
The Company will not sell, rent, or otherwise provide the customer's personal information to any third party without the prior consent of the customer, except in the following cases:
(1) When required by law
(2) When it is necessary to protect the life, body, or property of an individual and it is difficult to obtain the consent of the individual
(3) When it is particularly necessary to improve public health or promote the sound growth of children, and it is difficult to obtain the consent of the individual.
(4) When it is necessary to cooperate with a national agency, a local government, or a person or organization entrusted by either of the foregoing in executing affairs prescribed by laws and regulations, and obtaining the consent of the individual is likely to impede the execution of such affairs.
7. Protection and Management
The Company will take strict security measures for personal information in its possession and strive to manage personal information appropriately.
8. Procedures for Responding to Requests for Disclosure, etc.
When the Company receives a request for notification of the purpose of use, disclosure, correction, addition, deletion, and, suspension of use and deletion (hereinafter referred to as "Disclosure etc.") of personal data held by the Company from the person himself/herself or his/her representative, the Company will respond to the request within a reasonable period and scope after confirming the identity of the person making the request.
A fee of 1,000 yen will be charged for each request.
9. Correction of Personal Information
(1) When a user requests the correction, addition, or deletion (hereinafter referred to as "Correction, etc.") of personal information because the content of the information is not true, the Company will investigate the request without delay after confirming that the request is made by the user himself/herself, and based on the results of the investigation, the Company will perform the Correction, etc. of the content of the personal information and notify the user to that effect.
(2) When a user requests the suspension of use or deletion of personal information (hereinafter referred to as "Suspension of use, etc.") based on any of the following reasons, the Company will investigate the request without delay after confirming that the request is made by the user, and based on the results of the investigation, the Company will perform the Suspension of use, etc. of personal information as necessary and notify the user to that effect.
① Reasons why the personal information is being handled beyond the scope of the purpose of use announced in advance
②Reasons that the personal information was acquired by deception or other means
(3) The provisions of Paragraphs 1 and 2 of this Article shall not apply in cases where the Company is not obligated to make Corrections, etc. or Suspension of use, etc. under the Personal Information Protection Law or other laws and regulations.
10. Revision of the Privacy Policy
The Company may revise all or part of the Privacy Policy.
Any significant changes will be posted on the website (https://www.galacaa.com/).
11. Contact for Inquiries
